We need to redesign our web site with a completely new look and identity.

Web site redesign usually involves many moving parts (and parties). For instance, you need to find a web designer who will design your web site for you. After they handover the raw design file, you need to find an interface engineer (IE) who will cut it into HTML. Then comes the process of migrating the HTML code into your existing web site. That may require a software engineer (SE). We can do all of the above. Or, if you already have a favorite designer, we can work with them to get a design and serve as your IE & SE for the implementation.

Consulting Lab » Implementation & Project Management

We have a technology tool that no one seems to be using. We need to find out why.

We do technology adoption audits to locate the bottlenecks and barriers that are preventing users from fully utilizing a technology tool. Based on findings, we also suggest steps to mitigate the issue.

Consulting Lab » Audits, Benchmarks, & Analysis

Our organization does not have any benchmarks for our communication or technology efforts. We want to create them and analyze them so we can better our efforts.

We can work with you to understand current processes and collaboratively create communication or technology benchmarks. We also advise on setting future goals and tactics to reach those goals.

Consulting Lab » Audits, Benchmarks, & Analysis

We have entirely too many pieces of data from our web analytics (or blog analytics or email tracking) tool. We need to understand the metrics and what they mean.

We assist you in understanding what the data means and which ones you should be tracking. We can setup tracking tools that simplify the process of tracking these over a period of time and can also help you with the data analysis.

Consulting Lab » Audits, Benchmarks, & Analysis

Our organization wants to know who our web site visitors are.

There are many free (but powerful) analytics tools that are capabile of tracking site visits or blog visitors. We can setup analytics tools to start the tracking process. We can also help you benchmark a few data points that you can track over time, so that you gain valuable insights on who visits your web site, when, for what, etc.

Consulting Lab » Audits, Benchmarks, & Analysis

We would like to increase our internal training capacity, and therefore need someone to train our trainers.

We undertake train-of-trainers (TOT) training, and generally prefer TOT because it is an effective capacity building mechanism. We help the organization identify who the internal trainers can be as well as what materials and preparation they would need. Our services include preparing materials for the trainers as well as providing the necessary preparation to help them succeed.

Consulting Lab » Capacity Building & Training

Organizational knowledge about internal processes and procedures resides in our brains. We would like to ensure that this knowledge is captured somewhere and shared with everyone.

We undertake knowledge management initiatives where we help organizations locate the knowledge repositories (mostly staff) and implement tools that will make it easier for that knowledge to be captured and shared.

Consulting Lab » Capacity Building & Training

We are all time-strapped and don’t have time to go outside the organization to get trained. We would like customized training delivered on-site.

Our “Training on Wheels” service provides customized training so that organizations can positively impact the professional development of staff members. Subjects can range from advanced Excel to Access; HTML to advanced Word.

Consulting Lab » Capacity Building & Training

Our organization has hired new staff to manage the web site and email tool. They need to be trained on the tools.

We provide ongoing documentation and training services for technology tools as well as internal processes. This enables your new staff members can get up to speed rapidly without laying undue burden on existing employees.

Consulting Lab » Capacity Building & Training

Our financial system resides in multiple spreadsheets which have to be manually consolidated frequently for reporting purposes. We need help creating financial systems & processes.

Many organizations start their financial systems with a single spreadsheet that tracks few data points and is updated by one person. Read More »